Frequently Asked Question

Setting up your Modem router
Last Updated 2 years ago

Configuring your modem router to work with VOCPhone on the Fiber Corp Network

Things to have: Ensure that you have an NBN/WAN ready Modem Router and Ethernet cable, we also suggest buying a spare one.

STEP 1: Plug the Ethernet cable into the Port 1 of Black Box (ONT)

STEP 2: Plug the other end of the Ethernet cable into the WAN port at the back of your Modem Router

STEP 3: Connect your laptop via wi-fi or Ethernet cable to the modem to configure.
-get your spare Ethernet cable and plug it to the LAN port at the back of Modem and the other end to the Ethernet port in your PC
- open a web browser and key in the default gateway
- log in to the modem interface or router settings
note: These details are usually located on a sticker on the bottom of your router. Look for the one that says default gateway and it's username and password.

Logged in to the Setup Wizard

STEP 5: Go to PPPoE settings and enter the username and password we sent in your email.

Note: If there is “WAN Internet Connection Type”, or “Internet Connect Type” in the setup wizard, please make sure “Ethernet” is selected from the drop-down menu. Please also make sure that the “Connection Type” is set to “Always On

If you have purchased a TP-Link Router depending on your model the WAN port is not enabled to get internet. So you will have to go to “Advanced” tab > Operation mode > Select “Wireless Router Mode” > click “Save”. The modem will then reboot.

Every modem router has different, but similar setup wizards. Some wording may be slightly different depending on the make and model. If you are using a Netgear Router please go to the “Netgear Router Configuration Guide”. As there is a different way to set Netgear routers up.

If you would like to use the data points around your unit, you are unable to just plug your router directly in. These data points need to “Patched In”, if you would like to do this, please follow the “Patching In” instructions.

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