Frequently Asked Question

How to add my music on hold to my extension
Last Updated 2 years ago

This will show you how to upload your music on hold file and apply it to an extension.

  1. Goto Tools / Setup > Music on hold
  2. Click Add Music On Hold
  3. Name your file and upload
  4. Goto Extensions
  5. Choose the extension you want to apply the music on hold to
  6. Click the edit button up the top right
  7. Choose Custom (your file name)
  8. Complete your extension will play that file when you place a customer on hold
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