Frequently Asked Question

How to add my music on hold to my extension
Last Updated a year ago

This will show you how to upload your music on hold file and apply it to an extension.

  1. Goto Tools / Setup > Music on hold https://portal.vocphone.com/?p=tools&s=music-on-hold
  2. Click Add Music On Hold
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  3. Name your file and upload
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  4. Goto Extensions https://portal.vocphone.com/?p=extensions
  5. Choose the extension you want to apply the music on hold to
  6. Click the edit button up the top right
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  7. Choose Custom (your file name)
  8. Complete your extension will play that file when you place a customer on hold

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